Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@craftypenguin.ca. Please note that returns will need to be sent to the following address:

Crafty Penguin 708 Johnson Rd, Penticton, BC V2A1V9 Canada

Cost of return is on the buyer, shipping will not be refunded. Thank you.  

You can always contact us for any return question at info@craftypenguin.ca.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@craftypenguin.ca.  ALL SHIPPING FEES INCURRED IS AT EXPENSE OF THE BUYER. 

I will gladly refund any non custom signs within 30 days, you will be responsible for shipping charges. If item is damaged during shipping I will kindly ask for photos and other info to put in a claim with the carrier and send out a new one or refund once claim is submitted. Please message me if you have any issues, as I will work with you to make it right. Thank you.

Custom signs are final sale.

Krista Kupczyk